After few days of tryin to locate this order. we found it. issue was Chris was not the customer. The person he was trading vehicles w/ in TX set up the transport. It was a VERY tricky order to start w/ that we should have stayed away from. the gentleman that booked w/ us asked us to please get this worked out; against better judgment we moved forward. The first unit was picked up and delivered on time at the quote they were quoted DAMAGE FREE. The 2nd unit was very tricky and we couldnt get a truck out there in the time frame they requested. The person in TX that booked the order understood and flew out to get the vehicle himself; he was NOT upset. Then Chris called us saying that he wanted his deposit back, we explained the deposit was for the first car and even though it wasnt warranted we would refund the deposit to make sure he was pleased. I submitted the request to accounts payable approving it and since a check has been sent. I guess that did not happen fast enough as Chris wrote this review., I tried to explain it was a process and not a snap of the fingers ESPECIALLY since he was not the customer. We have gotten it handled; and advise any potencial client to look through our 100's of 5 star review of happy customers. We transport close to 800 cars a month and make sure we work diligently to give nothing less then a 5 star experience. We do appreciate the feedback and have learned from this experience, and will be better from this point on to avoid such circumstances. Thank you Management 888-325-1899