Company Response Review Report Review
Transport of vehicle

Debbie P Submitted this review about AutoStar Transport Express
Review made Live: 11/6/2014 2:44:00 PM
What a great experience! I have never had to use a transport company before to transport a vehicle. My daughter is in the military and stationed in California. She bought a brand new car in Pennsylvania, while home on leave, the day before she flew out to California. Nonetheless, I had to arrange to have her vehicle transported to her. After speaking to many different transport companies, I chose Autostar Transport & Logistics because of how comfortable and non-pressured that I felt. Barry was amazing...very patient and understanding of my situation. He arranged for me to transport with a driver by the name of Alex who was also wonderful. The pickup of the car went smoothly, Alex gave me his personal cell phone number, and he estimated a 5 day delivery date. He stayed in touch with me throughout the trip and the delivery was exactly when he estimated it to be. From start to finish, the whole experience was great. I would definitely recommend this company to anyone who might need to transfer a vehicle, and if I ever need to transport again, I know who to call. Thank you so much to Barry and Alex! My Sailor in California is very happy to have her new car with her safely and unharmed!
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
600661-NU
Quote or Order Cost:
$1350

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 11/6/2014 4:36:00 PM
From Barry Courts 888-802-8250 ext 2229. Your review was very nice, I appreciate it very much Debbie! It is nice to have customers who value our quality of service. This is exactly what AutoStar Transport & Logistics strive for always, to provide great service, being patient when dealing with customers, and providing quality service by being honest & polite. Debbie had her doubts at the beginning about which company to chose since it was her first time. I understood it is a tough decision to make so I had her go onto TransportReviews.com to look at our reviews and reputation and she was very pleased with what she read about us. She then decided to place an order through us, and we had a confirmed driver the following day. We did a 3-way conference with the carrier so they could arrange all the details of the transportation. After that, the carrier picked the car up the following day like he said he would, and had the vehicle delivered in perfect condition on the same day he said he would deliver (Great job!). Furthermore, Debbie if you or anyone you know would like a vehicle transported please give me a call or send me an email at barry.courts@autostartransport.com, we will be very pleased to help you anytime!