From Paul (888) 802-8250 Ext. 2265: It is our responsibility as a company to guide our clients well, and is important that they are aware of the possible situations which can be encountered before or during the transportation. The key to forming a successful professional relationship is communication. I pride myself on having an open line of communication with my clients until the vehicle is delivered. Thanks again, Ms. Erb. Contact me to get a worry free quote at paul.kalbermatter@autostartransport.com.