Mr Laws, We are deeply disappointed in this outlandish review you have given Ship Your Car Now. This review has so many errors and omissions undoubtedly to influence future customers not to use Ship Your Car Now. Please allow this response to set the record straight concerning this transport. “My vehicles were picked up in front of my residence in NC by what appeared to me as a barely road worthy transport truck. This entire truck was filled with vehicles that were wrecked or damaged in one way or another. So, at first glance this really did not feel right and I called Randle to inform him of this situation to which he responded that their regular driver was unavailable for the timeframe I needed my vehicles picked up. The gentleman who picked my vehicles up did not put any protective plastics or covering over the seats or in the floor board. I actually offered up blankets of my own to protect the seats in both of my vehicles being that the driver was going to crawl from the front seat all the way thru the rear and exit out of the trunk when he pulled the car on his carrier. I am sure someone from SYCN will say this was an isolated incident and that they move multi-million dollar cars on a frequent basis. My cars may not be worth millions, but they are mine and I have taken my time and efforts to keep them clean and in good working order mechanically. “ It was not until the vehicles arrived at the warehouse that we learned that the Ford Mustang was infact a Ford Mustang GT500. This would have been invaluable information that Mr Laws decided to omit during all initial talks of transport. This is key as SYCN would have dispatched an enclosed trailer to transport the vehicles from door to warehouse. We believe Mr Laws omitted this information to save money, something that will come up again later in this response. As such, SYCN dispatched an open carrier for transport. Regrettably, the driver still proceeded with loading the vehicles and the GT500 suffered some lower splitter damage, possibly from being lower then stock, again undisclosed by Mr Laws. Thankfully, SYCN quickly rectified this situation by ordering a replacement part and shipping it directly to the warehouse and the part was shipped with the vehicles to the destination. All costs associated with this quick resolution were absorbed by SYCN. “ It became tiring to deal with SYCN on most things that involved my car, they actually beat you down to a point you just want to get your vehicles out of their possession so you learn to just deal with it. “ This statement is completely false. Each and every email from Mr Laws was responded too, Each and every phone call was returned or answered. Mr Laws was given the attention he so rightly deserved as being an SYCN customer. To insinuate that we beat him down to submission is outrageous. Not once was Mr Laws asked to just deal with it. Mr Laws would call, demand someone jump, and SYCN would ask how high and then exceed that expectation. “On 28 Oct 14, I drove three hours down to the port of Southampton UK to pick up my vehicles. That morning when we arrived, both vehicle were parked outside of the warehouse here and had a heavy layer of dew on them. Made for being impossible to truly inspect the vehicle without taking a chamois to dry it off…to which I did not bring with me. First I inspected the obvious damage of the lower front air splitter….damage was just how it was portrayed in the pictures. Secondly, the entire interior of the vehicle had a layer of dust/dirt over the entire interior of the vehicle. My opinion, windows had to have remained down for an extended period of time to receive that level of dust/dirt in BOTH vehicles. Moving along, I could not spot any further damage at this point given the state of the dew all over the vehicles. I immediately drove the 3+ hours back to my base here in the UK and had both vehicles hand cleaned and detailed inside and out. Upon the cleaning, I began to take a closer look at the vehicles now that I could see them. The Jeep Grand Cherokee had a scratch on the front edge of the hood and blemishes on both rear rims. Forgot to mention that the car carrier did not use the up and over straps on the tires, he used straps that went thru my rims to secure them to the trailer. So minor damage to the Jeep really and I think it can be professionally buffed out. As for the Mustang GT-500 Shelby, it did not fair as well. After closer inspection, the vehicle damage to the lower front was just the beginning. It appears that something was ran into bluntly with the very front of the Mustang and left black blemishes to the front bumper/end cap. It appears something either slid up or down the hood. There is actual scratches thru the clear coat and a dent that is underneath the white stripe on the hood. Someone who had possession along the way tried to apply wax to this area to conceal it from my perspective. How do I know it was waxed, whoever did this left wax residue on the plastic piece that sits atop the hood of my car. So, the sum total is I had damage to the lower air splitter, scratches down the entire hood, small dent in the hood and damage to the front end cap. Interestingly enough, SYCN provided me an insurance policy at no cost to me prior to loading it in the container to be delivered. This policy has a $10,000 limit and $500 deductible I will have to pay for them so graciously allowing someone to damage my vehicle.“ It is never an easy feeling when you go to pick up your vehicles after a long overseas transport but a clear mind must still be kept. MR Laws was asked to inspect his vehicles on delivery and to notate any and all damage that may have happened. Saying there was dew on the vehicles that prevented a complete inspection is not a good excuse. This inspection is critical to the transport process and Mr Laws was made well aware of this. To give the cars a blessing of good, then go home and reinspect makes it very difficult to substantiate damage during transport. Anything could have happened after the fact and possibly be misattributed to the transport. The insurance policy Mr Laws points out is a very power piece of factual information. Mr Laws was informed at the beginning of the process that during transport, any minor damage is not covered and Mr Laws was encouraged to secure additional minor damage insurance. MR LAws DENIED this coverage no less than twice. SYCN, feeling it be in the best interest of the customer, secured 10 THOUSAND DOLLARS WORTH OF MINOR DAMAGE INSURANCE for Mr Laws for no charge. When the vehicles arrived and MR LAws informed SYCN of the damage, Mr Laws was immediately given the claim information for the insurance policy so that he could get his vehicles professionally repaired to his satisfaction. To post this review only days after getting the claim information is disappointing. SYCN is the reason why Mr Laws has his vehicles at his destination and the reason why his vehicles will receive the attention they again deserve after some superficial damage occurred in the possession of the vessel, port, and warehouse. Once the claims process is complete and Mr Laws vehicles are repaired, we believe he will absolutely appreciate SYCN and the lengths our team went through to ensure his transport experience was an overall positive one. An addendum to this review, Mr Laws is making unfounded accusations which will be handled accordingly through other avenues. We here at SYCN are deeply disapointed in these negative tactics being purported against SYCN.