Company Response Review Report Review
Vehicle damage in transit

Derek Durst Submitted this review about Passport Transport
Review made Live: 10/21/2014 7:38:00 AM
WARNING: Do not trust your classic car to this company. I willingly paid Passport Transport an exorbitant price to transport my classic car a relatively short distance because I wanted assurance it would be well cared for. In spite of being sealed into a fully enclosed trailer for the duration of the trip, my car arrived with two large paint chips on the right front fender and on the passenger door. Although the driver fully acknowledged, in writing, that the damage occurred while the car was under his care, Passport Transport refused reasonable compensation, or any compensation, for the damaged paint in spite of my having a repair estimate from a reputable auto body shop and signed letters from five reputable automotive businesses showing that the damage could only have occurred through driver negligence. Unbelievably, the Passport Transport representative, with whom I spoke, refused to compensate me and told me that my fully restored 1957 Chevrolet either "damaged itself" or was damaged due to "unexplained circumstances". Those were his exact words. There are plenty of other companies that value their customers and want their repeat business but Passport Transport clearly, does not.
Shipment Details
Origin State:
New Mexico
Pickup:
On Time
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
45676
Quote or Order Cost:
$1550

Car Condition
  • Vehicle was damaged
Company Response
Neil from Passport Transport Submitted this response.
Response Date: 10/24/2014 3:31:00 PM
This vehicle was transported into an auction and was SOLD at that auction. Passport Transport was not given the opportunity to inspect the vehicle or to determine the value of the alleged damage. The new owner purchased the vehicle "as is" and has not contacted Passport to report any damages. We will gladly review any documentation, estimates or invoices pertaining to the alleged damage. We stand behind our service and acknowledge occasionally a vehicle is damaged in transit - without documentation or the ability to inspect the vehicle it is impossible to determine whether damage exists or the value of the alleged damage.