Company Response Review Report Review
Theft and Scam

Yan Submitted this review about Direct Express Auto Transport
Review made Live: 10/2/2014 3:26:00 AM
This company is a theft and also practice false advertisement. Dispatcher was also very mean
First of all, this company is a theft. I thought Direct Express Auto Transport is a reliable and trustable company, but it didn't. They stole my GPS. When Called about the loss, they were very rude and would not cover the loss.

Secondly, they promised door to door, but in reality that have my car 20 miles away and I've to drove there to pick it up. They said the street is narrow they can't get in, but that is pure excuse. I offered an open place and they won't go there either. This is a scam practice.

Thirdly, the dispatch was really rude and not willing to help at all.

I'm very disappointed at this company and would not consider shipment with them again.

I advice you avoid them
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
145773
Quote or Order Cost:
$924

Car Condition
  • Vehicle was dirty
  • Items were stolen from the vehicle
  • Vehicle was damaged
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 10/2/2014 10:59:00 AM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Yan Zhang is dissatisfied with the service. We could not independently verify his GPS story, and the driver said he was only 10 minutes away. Regardless, we are concerned and are investigating further. We wish Mr. Zhang well.