Company Response Review Report Review
Lance Staab 360-940-7941

carol Submitted this review about Auto Shipping Group LLC
Review made Live: 9/17/2014 1:10:00 PM
I went with Auto Shipping Group because they had the highest quote and most of the reviews were good. In the quote they tell you the quote is on the high end of the quote to guarantee that your car would be picked up on time. I originally spoke with Lance and for the first couple of days I was in contact with Lance. This was my first time transporting my car across country so I did not know what to expect. First of all I have been living in California for the last eight months and was going to return to Florida. I was not aware that I couldn't put anything in my car at all and if I had anything in the trunk it had to be under 100 lbs. I did not find this out till the day my car was confirmed and I had already paid the money to secure my transport. One thing I don't like was how pushy they got. Lance was gone and someone else was taking over when they called and said they had a transport. I was originally quoted at 1,050. When I was called to accept a driver I was automatically told that it is now $1200. The reason I was told was because that a lot of trucks do not come to California and the one that does charge more because of California rules. $150 doesn't seem like a lot but it was not at all what I budget for. I was already on a tight budget because I still had to drive with my boyfriend back to Florida. So at this time I told the reprensitive that I needed time and I could not commit to that price. I told her to give me an hour and I was called at least four times within that time. At this time I was told Lance was out of the office. I ended up not going with the price. Then I asked if i leave out of Nevada would it be cheaper and they said no same cost. At the end of the day I went with this company because I thought the quote I got would be what i paid and I was assured that this was the going price. My advice to anyone who wants to transport your car. Go with the actually transport company. Now my driver was awesome. He was very personable. My car came on time no damage. He knew what customer service was about. I had to transport my car and it ended up being unnecessary stressful. At the end of the day these company know what the going price is to ship a car form place to place. and should be honest about the cost. The only reason I am leaving this review is because I have pretty much been begged about leaving a review. At the end of the day no I would not go with this company. I felt I was pressured and wasn't being honest at first. Then when I originally said no to the first one they were like well now the truckers know your in a desperate situation and will charge you more. Two days later I booked a driver at the same extra $150 its like they were trying to back me into a corner.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#10922960
Quote or Order Cost:
$1200

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 9/17/2014 6:05:00 PM
Lance Staab 360-940-7940 lance@autoshippinggroup.com Carol thank you for taking the time to leave me a review. I know that some experiences are better than others.