Matt, We are sorry that your rating of our company is all about the carrier. We do not see anything negative or positive about your representative Randy. Insurance typically only declined a claim if there is not enough evidence supporting the damage. Randy has told us that he has reached out to you via email and phone, and Kimberly also sent you an email asking what the issue seemed to be but you have yet to respond to us so we can try to help you. From our terms and conditions: 11. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received the said vehicle in good condition, and that Auto Shipping Group Inc. and its agents are relieved of any further responsibility. Shipper or his agent MUST check vehicle thoroughly. 12. Auto Shipping Group Inc. and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Auto Shipping Group Inc. will support you in this effort should such a problem occur, but in no way will Auto Shipping Group Inc. accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider OR pursue the enclosed transport option. 13. Shipper specifically waives any right to judicature of this matter at any other location. Auto Shipping Group Inc. can only be liable for up to the amount of the deposit located on your quotation. In no case can Auto Shipping Group Inc. be held liable for the designated carrier’s damage. Auto Shipping Group Inc. will provide carriers insurance certificate and carrier information should any controversy arise.