Company Response Review Report Review
Great Company During Difficult Relocation

Psyche de la Luna Submitted this review about United Road Services, Inc
Review made Live: 8/28/2014 2:07:00 PM
I found United Road through an auto dealer referral, after I was left hanging for 3 weeks by another company whose representative quit and didn't give my order to anyone.

I was very happy with the service I received from United Road. The price quoted was the whole price and nothing but the price. The driver did not ask for extra money upon delivery.

United Road was very communicative and updated me regularly as they looked for a driver. I never felt forgotten. It took an unusually long time to find a carrier who would go from Kennesaw, GA to Portland, OR at this time of year. Once the carrier was assigned (about 13 days into the order request), the carrier picked up exactly as scheduled.

Due to the difficulty in finding a driver for my route, my vehicle had to stop in Fontana, CA before coming up to Portland, OR. Unfortunately, my driver from Fontana to Portland had a breakdown and my delivery was delayed.

When the delivery was rescheduled after the driver's truck was repaired, the delivery was right on time and the driver and his son were very polite, professional and found a way to unload the vehicle in a safe manner in a tight area.

I would definitely use them again! Great service, communicative and honest.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
22474544
Quote or Order Cost:
$1626

Company Response
Pamela Adkins from United Road Services, Inc Submitted this response.
Response Date: 11/19/2014 11:14:00 AM
We are very pleased to hear that we were able to make a difficult situation alittle bit easier. Thank you very much for your feedback and your business.