Captain Mark is full of himself!

Eldona Submitted this review about Honest Auto Movers
Review made Live: 8/19/2014 1:37:00 PM
There aren't enough characters allowed for my review, but my first impression of Captain Mark was impressive. Unfortunately, he proved the opposite! I was originally going to use Stateway to transport my vehicle (I paid them $1.00 upfront), but Captain Mark aggressively talked me out of it. He first said that they didn't even put me on the list, so I paid him $100 for his services upfront (canceled Stateway via email & v/m), but then I got a call from a guy named Victor from All Purpose Movers via Stateway who said he was on the way. Captain Mark SWORE that Victor wasn't coming; that he lied to me because that truck had taken off that morning. He then went on to say that Victor's truck was a piece of crap; that he had licensing issues every six months, & etc.! And then said he was still going to charge me, because "Once I get involved, you're screwed!" Well, Captain Mark could not have said it better. I WAS screwed! He claimed that Manuel from Maxima Auto was going to come get my car the next day. Time was an issue because my husband & I needed to leave, so that was great news - so I thought! Very ironically, Manuel's truck broke down so I needed to wait until that Saturday July 05, 2014 or that Monday. My husband & I were so ticked off & though Captain Mark claimed for me to leave my 2009 Corolla at my local dealership for it to get picked up days later by Five Point (he also told me to get some kind of service so they wouldn't mind doing me the favor), we decided to drive two separate cars and that was a HORRIBLE experience for me because I had to drive my seven week old NEWBORN BABY 1500+ miles who cried MOST OF THE WAY!!! Captain Mark is SO FULL OF HIMSELF, talking about how he can "Pull rank," he's a federal agent, he makes 2.4 million dollars a year (or some million dollar number), his son has some high position at Auto Nation (never heard of them), and etc.! In his own words, once he gets involved, "Your Screwed"!

Company Response
Capt Mark from Honest Auto Movers Submitted this response.
Response Date: 8/31/2014 5:47:00 PM
This review is not remotely representative of the truth. In summary I was contacted after she had already placed an order with Stateway who did NOT fulfill her order to move her car on one fo the most popular routes in the USA with multiple trucks per day leaving along her route. I did not find one carrier but rather all of them within two minutes. Here is exactly what happened. Miss Eldona had given her order to another broker (Stateway) who could not perform due to NOT offering enough money to the drivers with THEIR contract to make an offer. Miss Eldona called me desperate to get a ride at the last second. At 3:57 AM Eastern time Eldona placed her OWN order to our company without ever interfacing with any representative. I responded to her order at 4:15am June 30 with the LIST of the others who were making offers to the drivers along her route so she could see the group of offers that were NOT being serviced at the exact price break of $550. At 8pm the same day Victor from All Purpose Movers wanted the order and was right there for pickup but Eldona did NOT answer the phones for me or the driver or his dispatch office. Then the OTHER broker tried to take the credit for finding Victor at All Purpose Movers. Since Miss Eldona was being unresponsive I suggested to simply leave the car at her dealership nearby and I’ll have the driver pick it up with one of the following carriers: 1st Avail. Pickup: 07/02/14 Date Signed: 07/01/14 Dispatched: 07/01/14 - 6:17pm Load Estimated: 07/02/14 Delivery Estimated: 07/09/14 Dispatched To Carrier Name: Five Point Auto Transport Contact: Albert Bushnakyan Phone: 818-404-3303 Email: starautoexpress@yahoo.com Driver: Jack Driver Phone: (818) 209-2610 Then it was dispatched again because Miss Eldona again did NOT respond to the phone calls from the assigned company and driver. OR ME. 1st Avail. Pickup: 07/02/14 Date Signed: 07/03/14 Dispatched: 07/03/14 – 4:03pm Load Estimated: 07/03/14 Delivery Estimated: 07/08/14 Dispatched To Carrier Name: Maxima Auto Express Contact: Manue Guereca Phone: 442-225-2260 Email: maxima.auto.express@gmail.com Driver: Manuel Driver Phone: 760-222-6366 At 10:36pm I emailed her again AFTER she had placed an order with our company. As promised within HOURS I found the next 3 drivers going along her route in the next 24 hour period including the driver who actually took her vehicle on my dispatch. So in a nutshell I handed Miss Eldona 17 drivers wanting the load including the first three as well as solutions to leave her car at a dealership if she wanted to leave immediately along her route. Sometimes you cannot please all of the people all of the time. This is a very popular route with drivers leaving more than 2 times per day. Yes – when I get involved I typically find ALL the driver along the route in a few minutes. I firmly believe Miss Eldona simply did NOT want to pay to have her vehicle shipped.