Company Response Review Report Review
DO NOT USE!!! TERRIBLE SERVICE. LAIRS. DONT USE!

Kristyn Floyd Submitted this review about Budget Auto Shipping
Review made Live: 8/12/2014 10:04:00 AM
do not use this company!!! this has been the most frustrating experience. we have been lied to for 30 days. our car was picked up in va... three days late. we were told that our car would be delivered within seven to 10 days. there have been so many lies told to us by alex that i can't even remember them all. at one point we were told that the driver fell off the truck in texas and someone else had to pick up our car. that was about day 15. at that time we were told it would be two to three more days. didn't happen. at one time we were told the driver was in california delivering cars to the port and we were next. stayed home waiting.. didn't happen. then we were told the driver was delivery cars in compton and he would be delivering to us that evening... needless to say i stayed home but no car. alex literally lied to us on a daily basis. now here we are on day 30. we finally hear from the driver. so we got the driver, larry, and alex on a three-way call. larry claims he picked our car up in north carolina not texas. there are too many lies to recount. no one wants to take responsibility for the horrible service but they all want to get paid. and guess what they have our car. very bad business. we've asked to speak to the owner, but whoever that person is they do not care enough about the client to call. you have been warned!
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
197074
Quote or Order Cost:
$1300

Company Response
Camilo from Budget Auto Shipping Submitted this response.
Response Date: 8/12/2014 10:18:00 AM
This customer was an unfortunate and unavoidable circumstance. The Carrier which was assigned to pick up her vehicle, CTG Enterprises had an accident and the driver was hospitalized. She believes we lied to her which in fact we did not we only relay messages from the carries to the customers. We as brokers have no control these types of situation and are the responsibility of the carriers once dispatched.