In Response to the accusations made by Amit Babel, All States Car Transport was hired by Amit Babel on 6/5/14 at 10:07am to have a 2006 Volkswagen Passat shipped from Lynchburg, Virginia 24502 to Newark, New Jersey 07102 for a total cost of $500. The customers requested to have the vehicle pick up on 6/5/14 and delivered 6/9/14. The customer was advised of shipping requirements and restrictions. The customer then informed us that the vehicle would be traveling with 100lbs to 175lbs of personal property. The customer was then told that the allowed limit by the Department of Transportation of personal property in a vehicle may not exceed 100lbs. Customer offered to pay an additional $75 to the carrier for the additional weight. We explained to the customer that we must inform the driver of the additional weight, and if the carrier required additional payment besides the $500, we would notify the client for approval. We sent the customer an electronic contract for the total shipping cost of $500 to be signed in order to proceed with our service. The contract was signed and received on 6/5/14 at 11:55am. Our dispatch department located a driver that only wanted an additional $50 for the exceeded weight in the vehicle. The driver wanted to pick up the vehicle on 6/5/14 and deliver on 6/5/14. Although the customer requested to have the vehicle delivered 6/9/14, it is standard procedure to present the customer with the drivers offer. We contacted the customer, presented the offer. The customer agreed to the total cost of $550, but he insisted that the car had to be delivered on 6/9/14 and that the vehicle was no longer available to be picked up on 6/5/14, it had to be picked up 6/6/14. We then called the carrier and asked if he would be willing to wait until the following day to pick up the vehicle and if it were any possibilities that he would consider delivering the vehicle on 6/9/14 per customer’s request. Carrier agreed to the terms. We notified the customer. He gave us verbal authorization to then dispatch the vehicle to the assigned driver. The customer then verbally stated that he would sign the revised electronic contract for the total amount of $550 that was sent to the provided email as soon as he had the chance to get to it. We receive a phone call from the carrier the following day on 6/6/14 stating that the residence in Lynchburg Virginia 24502 did not want to release the vehicle. We contacted Amit Babel, who proceeded to tell us that the vehicle is no longer available for transport. We explained to the customer that a refund is not possible as stated on the contract. We, as brokers provided our service to the customer in a timely manner. We were able to locate and assign a carrier according to the customers’ time frame and at a lower cost then what he wanted to pay. Much could have been avoided if the customer had communicated with us, instead of leading the carrier to believe that he was transporting the vehicle. The driver also had to be compensated for his time and fuel cost. We sincerely apologize that you feel in such way. We do the very best to make sure that we provide quality and reliable service to all of our clients.