Brad, my name is Terry Williams and I am the President and CEO of ASG, rarely do I weigh in on these reviews from our valued clients but I felt I needed to put in my two cents. We live and die with what our clients say about us. We embrace this site and the honest opinions of the clients who posts here. We provide bonuses to our reps for positive reviews and we penalize for bad ones. After reading this review I pulled the audio tape of your initial conversation with Glory. In that conversation you promised Glory that if she did a good job at getting your vehicle moved and provided 5 STAR Customer Service you would provide a review based on her performance. In your overview of Glory's service you admitted that Glory and our truck partner did a fine job at getting your car moved but you were "put off" by the numbers of times Glory tried to get you to keep your word on providing her with a review. While I would admit Glory may have went a bit too far in the number of times she attempted to get you to keep your promise, (if what you are saying is true) This unpleasant situation could have been avoided had you done one of two things. A. Tell glory that you didn't want to do the review or B. simply kept your word. I will personally talk to Glory and tell her that I applaud her efforts and that some folks, (in this case you) will simply just give lip service and not follow through. I am pleased that you got your vehicle in timely manner, undamaged and kept up to date on the progress, which is our goal for every valued client.