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Poster:Venkat K
Date:5/19/2014 1:33:00 PM
Reviewed:United Road
Subject: Not an efficient company
Car was picked up with two hops with the intention that from New Jersy it can be delivered fast. It took almost a week to assign driver at new jersy..

Customer support absolutely has no clue when the car will be delivered/pickup up. I have to follow-up with them regulary about the status about the driver assignment and delivery dates. Since unitedroad is a reputed company and charge premium, I was expecting a more efficient service. I think I should have done more research before proceeding with unitedroad.
There were two minor scratches on the car, one is below the bumper ( Driver was honest to show me otherwise i mightn't have noticed) and i am sure it is because it was not handled properly

Here are the time lines

Placed the order on 4/25/14
Order activated on 4/28/14
First Driver assigned 4/30/14
Car picked in Vermont 5/02/14
Car reached new jersy 5/05/14
second driver assigned 5/12/14
Delivered 5/14/14

Review Options

Response:Posted by a representative of United Road on 8/13/2014 10:29:00 AM

The timeline you provided below is completely accurate and did fall into the guidelines that were stated when the order was booked. We regret to hear that you were not satisfied with the service that you were provided.
Venkat K gave United Road a rating of:

Review details 
Quote or Order ID:21283225
Quote or Order Cost:$1100

Pickup:On Time
Total Time from pickup
to delivery of vehicle:
18 day(s)

Truck/Carrier Type:Open
Items Stolen:No

Hold Times/Promptness:
Primary Contact:Tiffany Barker

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