Poor service

Kenton Falerios Submitted this review about Philam Transport
Review made Live: 4/23/2014 11:56:00 PM
Philam Transport was later to pick up my tractor. The pick up date constantly kept being changed. A photograph and dimensions of the tractor with bucket was provided to our sales rep, but this information was never passed onto the driver of the trailer coming to pick up my tractor. Because of this, the carrier was already loaded with another vehicle that was much too large, so the tractor would not fit and had to be left behind. Now I'll have to take vacation time and rent a trailer and get the tractor myself.
Long periods of no contact with Patrick; phone calls would not get returned. Just overall very poor customer service. Then after the screw up, Philam Transport just ignored us like nothing ever happened. Talked a good game, but couldn't walk the talk. Very disappointing.

Company Response
Tanner from Philam Transport Submitted this response.
Response Date: 4/24/2014 12:50:00 PM
Dear Mr.Kenton, we never received any pictures or dimensions about your tractor. We only talked to your mom twice, and we never even talked to you once. We called you to get the dimensions, but you never called us back, it was only your parents speaking with us. As per our conversation with your mom, she mentioned that the tractor was smaller than a f-150 when we assigned the trucker to you. No one told us that it was a tractor loaded with hay. Of course a driver will not pick anything up of that nature.