Company Response Review Report Review
no responsibility for burnt clutch

Diana Submitted this review about United Road Services, Inc
Review made Live: 3/23/2014 1:33:00 PM
I placed an order with Autolog to transport my car from Rockville, MD to Boise, ID. My car was delivered at 1 AM with a burnt clutch. The truck driver worked for United Auto rather than Autolog. When I called Autolog with my complaint, they told me to file a claim with United Road.
United Road denied the claim on basis of a burnt clutch being a mechanical failure.
So there, my complaint:
-bait and switch advertising on behalf of Autolog (they are highly rated by BBB and should have been handling my car)
-delivery late at night
-burnt clutch
-they have no idea about who drove my car for 9 miles and why (odometer reading difference from drop-off to delivery)
-once money was paid and contract signed, sales rep was not returning my calls
- my complaint was denied
- poor communication by customer service

Obviously, not the case of you get what you pay for - their price quote was in the mid range.
Shipment Details
Origin State:
Maryland
Pickup:
On Time
Destination State:
Idaho
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Richard Gosline
Quote or Order Cost:
$1580

Car Condition
  • Vehicle was damaged
Company Response
Pamela Adkins from United Road Services, Inc Submitted this response.
Response Date: 6/26/2014 10:32:00 AM
We regret that Diana was not satisfied with the outcome of the claim that was filed. The vehicle that was transported is 12 years old Therefore the issue with customers vehicle was considered normal wear & tear for the age of the vehicle. Terms and conditions were signed by Dianas husband which stated several times the order was booked thru our United Road division. As noted on page 3 –section 10 of the United Road Single Unit Terms and Conditions: Transporter shall not be liable for normal wear and/or tear; damages and/or losses directly and/or indirectly related to mechanical malfunctions. Also, the mileage was not noted on the customer’s origin or destination inspections.