Found my new car shipper!
Rich Spainhour
Submitted this review about
AmeriFreight Car Shipping
Review made Live: 2/27/2014 9:53:00 AM
TL, DR: AmeriFreight is awesome, and I will use them forever.
So here's the thing: I ship cars that I really care about cross-country every three years. I'm not a collector, nor a dealer, nor a broker. I'm a US Army Soldier with a wife and teenaged daughters. Every two-to-three years, my duty station changes, and we have to get our small fleet of vehicles from one state to another. So I have a lot of experience with car shippers, but, unlike a business that does it professionally, I care passionately about the cars I load on the truck. They're not for some buyer at the destination, they are _my_ cars, and I want them to arrive quickly and in great condition, because I and my family will be driving them. They're like old friends to us.
AmeriFreight is, hands-down, the best and most professional car shipper I have retained. Their paperwork is simple and self-explanatory, their prices are reasonable, and they do exactly what they say they will do: move your car quickly and safely from origin to destination. What I really, really love about them, though, and what has made me a customer for life, is their ability to communicate with the customer.
AmeriFreight kept me informed at every stage of the transaction. Their e-mails arrived promptly, they kept to their communication schedule (if they told me they'd get back to me the next day, they got back to me the next day), they made sure I knew who I was talking to and why when my case was referred from one employee to another, and, miracle of miracles, when I called them, a real human being answered the phone, demonstrated familiarity with my shipment, and ANSWERED MY QUESTIONS.
The driver showed up at exactly the right spot, bang on time, and treated my car with respect and care as he unloaded it from the truck. He was scrupulous about the post-shipping inspection, and gave me a receipt without prompting.
The entire process went smoothly, and I am extremely satisfied with the result. The next time I ship one of my cars (and there certainly will be a next time, alas), I'm calling AmeriFreight. They're offering me a $50.00 discount to post this review, but I would've done it anyway. With customer service this good, they deserve to prosper.
