Robin this case as we shared with you, was the exception and not the rule Robin as you know and you mentioned, these carriers we utilize day in day out are all part of our safety network of carriers, all with high credentials and rock solid ratings. This industry of ours has variables like life itself and when inclement weather for example happens, or truck repairs slows us down a little due to the carrier having to stop forcefully, or hydraulic systems don\t raise any more, we certainly don't hide or not answer the calls like we unfortunately hear some of the folks in these industry do. We face every challenge focusing on the solution every step of the way just like we did Robin on your deal. We were diligent and asked you for the bill of lading and when we received it it demonstrated you had signed off that the vehicles were delivered in the same acceptable condition they were picked up in **why the insurance company declined your claim because the bill of lading is the legally binding document that proves if there was damage or not. We instructed you to be present BOTH at the 5 point inspection at pick up Robin as well as delivery. This obviously was not done. If you would have been present or paying attention then you would have been present to notate on the bill of lading the alleged damages your vehicles had. We helped you in every step of the way with the insurance claim however please understand there is only so much we can do when the insurance companys adjusters themselves decline teh claim due to factual evidence demonstrating you released this carrier company from all liability when you signed off the cars were in great shape at delivery on that bill of lading with the 2 safety checks on it. Things happen in this industry and we arent ranked consistently top 10 auto shipping companies nationwide by being mediocre and dropping the ball. We deal with a third party and their insurance company and in thsi case a weak case at best. We are an auto shipping company and a darn great one but we are certainly not miracles workers when factual evidence proves otherwise.