Hello Mr. Keller, we apologize for your experience. We understand your frustration with this order. Unfortunately, during the time of your shipment New York was experiencing very tremendous and troubling weather conditions. We had not just you but several different carriers and customers alike in the same situation. Once the weather subsided and the road conditions returned to nominal, we were able to secure a carrier for you. We understand you had to wait and that was a large inconvenience. The refund due to you was $650.00, but you filed a dispute so we could not refund you on top of the $795.00 you disputed. The $145.00 was an administrative fee due because a carrier was assigned to your order and a partial amount of that went to the carrier to reserve your spot. You never cancelled your order with us in writing as requested, and as such upon consignment of the carrier we were notified you wanted to cancel by the carrier. We advised you there was a fee because the carrier attempted to make the pick up but you were refusing to release the vehicle. We could not issue you the proper refund because you disputed the total amount. Your account is still in arbitration and being worked out with your bank. In the event the funds are returned back to Fidelity Auto Shipping, we will refund you the proper amount accordingly. We again apologize for the delays in shipping, but we must adhere to safety and regulations proposed but the USDOT.