Poor Communication

Stephen Submitted this review about Professional Auto Transport
Review made Live: 12/30/2013 4:41:00 PM
Overall experience was fine considering I've heard horror stories. I was taken back by the fact that I was quoted 950 dollars and was charged 955 dollars. Not a big deal if it would have been explained before hand but upsetting without the explaination. Also, when the car arrived I was informed that they couldn't use the credit card information I had used for the first payment to cover the second charge. I was left to scurry across town looking for someone open on Christmas Eve to get a money order since the banks had closed. Again, not a big deal if it would have been explained beforehand. Not very good at releying instruction or communicating changes. May use them again, may not.

Company Response
AG from Professional Auto Transport Submitted this response.
Response Date: 1/28/2014 10:58:00 PM
Vehicle was picked up on time and delivered 2 days early. We gave you a affordable price with a reputable carrier. Your deposit is the only balance paid with a debit/credit card the remaining balance is paid directly to the carrier in either cash,cashiers check or money order which is the industry standard. Stephen our office was closed for the holidays christmas is a time for joy with your family and friends. If you waited last minute to have the carriers funds that was your mistake. We respect your review but we do not agree with it at all. Deposit as low as $100.00 assigned to a reputable carrier on time and delivered 2 days early?. We did expect a 5 star rating just like our other spectacular reviews. It seems the review was based on retaliation that you had to find a bank open for the holiday's since you waited last minute. We just have to accept it and move on we do our best and our customer service is flawless Open 7 days a week until midnight we are the only company open this late no voicemails or missed calls there is always someone live to help. Dispatch Sheet Vehicle was picked up on time and delivered 2 days early. 1st Avail. Pickup: 12/16/13 Date Signed: 12/17/13 Dispatched: 12/17/13 Load Estimated: 12/17/13 Delivery Estimated: 12/26/13 Picked-up: 12/17/13 Delivered: 12/24/13 Sincerely, Abdiel Guallar Owner/President