Company Response Review Report Review
Never Happened

Nick Submitted this review about AmeriFreight Car Shipping
Review made Live: 12/19/2013 2:08:00 AM
After waiting and waiting for them to try to find trucking company to ship my car from Virginia to California, I finally gave up and found another company to do it instead. I cancelled my order and indicated that I needed my deposit, which was paid immediately, to be returned immediately so I could use that to pay the new shipping company. I was told that they would process it ASAP. That was over a month ago. I've sent several emails and have left messages. No responses. No refund.
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940033770-TY
Quote or Order Cost:
$1150

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 12/23/2013 8:45:00 AM
It is unfortunate that we were unable to have better success in finding a carrier for this customer's vehicle. We did, however, ensure that his refund was processed in a timely fashion. Our goal is to find a carrier for each and every customer’s vehicle within their allotted time frame, but occasionally, due to difficult pick up or delivery locations, we are unable to meet their deadlines. We do apologize for any inconvenience our customer experienced, and we strive to improve where we fell short.