Geoff, Thank you for the business and feedback. We strive to provide the best service possible with honesty and customer satisfaction as our top priorities. We apologize for the inconvenience you experienced while shipping your vehicle with us. We take pride in being honest people especially when it comes to our damage claims here at our company. If we find that we indeed damage a customer s vehicle, we take full responsibility. In your case, we could not accept the claim because we did not check underneath the vehicle when we picked it up. Drivers always check the condition of the vehicle but it is just the exterior body. We do not check underneath the car, inside the car, or under the hood. In our terms and conditions, on the back of the bill of lading, it states that we will not be responsible for damages underneath the car. Therefore, unfortunately, we could not accept your claim. Thank you again for the feedback; we will use this information to improve our service in the future.