Company Response Review Report Review
Peace of mind

Charlene Trago Submitted this review about Alpine Transport Inc.
Review made Live: 10/30/2013 11:56:00 AM
I was very nervous shipping a car for the first time. Everyone said to be careful and they were the only ones I could trust, but I still felt like I was at risk. I talked to a LOT of brokers, read a lot of reviews, checked BBB ratings and looked at how long a company had been in business. I actually hesitated to call Alpine because they said they weren't the cheapest. (so I took that to mean more expensive) .but I liked what their ad said and especially that they aren't just a broker..so I gave them a call. SO GLAD I CALLED! Dave was truly the only person I talked to over the course of a week who put me at ease. He was very professional, personable, and informative. He asked specific questions before just rattling off a number. He said he would see what price and time frame he could give me, no obligation, no money paid until the car was delivered, and he would call me in a day or so. He called the same day with a quick pickup time. The car was to be delivered the day after pickup. The price was on the low-middle range of other quotes I had received. I received my car yesterday, EXACTLY as promised. I HIGHLY recommend this company. I would definitely use them again. I hope to spare people the anxiety I went through by saying: just call them and you will see what I mean. My car arrived exactly on time, the driver gave me nearly two hours notice before arrival, it was on a flat bed truck, very clean, not a scratch, and the drivers were polite and extremely careful taking the car off the ramp. PERFECTION
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
Ohio
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
23977
Quote or Order Cost:
$525

Company Response
Mike Feuerhelm from Alpine Transport Inc. Submitted this response.
Response Date: 10/31/2013 2:39:00 PM
Charlene, Great subject line, Peace of Mind! That says it all. Thanks for telling your story and for all the kind words, I truly appreciate the tremendous testimonial! I really believe we are blessed with the best customers and I think that's because our customers usually do the most research by reading online reviews on sites like this one and checking the BBB. They are usually the ones who make the most educated decision of who is going to transport their vehicle. They don't fall for the generic fancy form emails and too good too be true, fast talkers who just rattle off a number without asking any questions about the customer's individual situation. I believe we provide the best service in this industry by doing all of the things you mentioned, and others state in their reviews. In short we put the customer first. Even after transport I always check on my customers to make sure they are happy with the service and respond to their reviews, that's the level of customer service they deserve. I hope that you and your family enjoy the new Subaru Impreza WRX. Please call me anytime if you need anything in the future, I'm always available. Thanks Dave, Ofc: 712-775-2151, Cell: 712-210-4019, dave@alpinetransportinc.com