Transport Reviews.com Logo
View 147,017 Reviews on 3,526 Auto Transport Companies. Recently Ship A Vehicle? Add the 147,018th Review now!
Reviews & Ratings of Auto Transporters
Posted by Customers.
Home Ratings & Reports Add Review Find A Company Get Price Quotes F.A.Q. Contact Us  
Find Companies  |  Newest Reviews  |  Information For Transporters 
Support Transport Reviews | Link To Us | Email This Page

Poster: John Gibbons
Date:11/7/2013 3:38:00 PM
Reviewed:A1A Express Auto Shipping LLC
Subject:Truck Was Detroyed
Review:I researched extensively before making my decision to contract with Joe at A1A. I read horror story after horror story ( the reviews without the green dots ) and was very uncomfortable making my decision. I expressed my concerns and the negative reviews I had read with Joe at A1A - he said John as you know a few bad apples spoil the bunch.

Joe - you couldn't have spoken truer words.

Let me start by saying the only telephone calls made to me originating from A1A were made before the sale was closed.

My truck was scheduled to be loaded on Sept 15, 2013 and delivered to my new home in California on the 19th of September. The driver arrived on the morning of the 18th to load my truck on the hauler. During the 2 1/2 days my truck had not been picked up, I am calling Joe who is promising me over the phone that he will look in to the situation and escalate to a supervisor.

I called Rome, the dispatcher at Prestige Carriers at Joe's behest on the 21st of Sept (Sat morning) to find out when I might expect my truck. I was told by a female who answered the telephone my truck would arrive on Monday the 23rd and to have $900 in cash money order etc ready to give to the driver.

My truck was demolished along with the other vehicles on the hauler on September 19, 2013 on I-8 mm133 near Gila Bend, AZ.

Monday afternoon - no word on when my truck will arrive. I call Joe. I'll escalate this to my supervisor. So I call Rome again and he says 'yeah John - we're really sorry about your truck. Go rent yourself a car'. I asked Rome what he was talking about. Rome said 'has the broker not called you yet?'. No - they have not. I called Joe who apologized that 'your vehicle has been totaled'. This was Monday morning Sept 23, 2013

Today is October 7 now. I have still ever yet to hear from A1A or Prestige Carriers or from their insurance carriers.

The details of the accident I know only because I called the AZ DPS twho found the accident info to send me including the tow lot in Buckeye, AZ. Neither A1A nor Prestige Carriers with whom A1A trusts as one of their best vendor partners have ever called me proactively.

I cannot recommend this company but can recommend you go look for someone else.

The odds are heavily in favor of a vehicle being delivered without incident - vehicles are transported everyday without incident. Good reviews are awesome.Especially when they have little green dots beside them.

What I think really matters is how a company handles adversity when it does happen.

Review Options

John Gibbons gave A1A Express Auto Shipping LLC a rating of:


Review details 
Quote or Order ID:144613-NB
Quote or Order Cost:$1100

Origin:Texas
Pickup:Late
Destination:California
Delivery:Never

Truck/Carrier Type:Open
Dirty:No
Items Stolen:No
Damaged:Yes

Hold Times/Promptness:
Primary Contact:Joe Cassarelli


Home | Site Map | Auto Transport Directory | Learn & Knowledge Center | Advertising | Contact Us | Email This Page
Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.
A Towing.com Partner

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.

© 2003-2014 TransportReviews.com. All rights reserved.