We're sorry about your experience Nicole. We reached out to you to offer you compensation. As we recall you had very specific dates required for delivery so we had to arrange a later pick up for you. Your review doesn't seem to explain that. Considering as well that you are mentioning that your vehicle was picked up 48 hours later, but delivered 48 hours earlier but you were not available to receive the vehicle. It would assume that your vehicle was delivered on time. We had to schedule a later pick up because of your requirements for delivery. The transit time was quicker than originally anticipated. The carrier's decision based on payment was between the carrier and you the customer. If there was an issue with this, you could have called us and we could have come to a resolution. You failed to call us and inform us of this situation. It should be explained that the carrier held your car for you as they arrived earlier and remade the delivery from their warehouse. They made the delivery for you without any charge because of the inconvenience. It should also be mentioned that this job was completed in July of this year 2013, and that your review took place 3 months later. You could have contacted us in that time and we could have worked something out with the carrier when the process was being completed. By now it is too far out to get anything done. We are not too sure what you wanted exactly; your vehicle was picked up and delivered safely in the time frames alloted by the USDOT. We arranged the transport, and even if we had picked it up 48 hours earlier, rather than 48 hours later, the vehicle would have had to be put into storage since you were not available to receive the vehicle. If you would like to speak with our customer care department. Please let us know. Thank you.