Company Response Review Report Review
64 Thunderbird

Glenn Submitted this review about Alpine Transport Inc.
Review made Live: 8/21/2013 7:47:00 PM
After driving the Thunderbird 3000 miles around the country, it developed a problem that meant I couldn't take it further. I left the car at a mechanic in Oklahoma and organized a few quotes while continuing my journey across the country. After some prompt correspondence, Dave's price and response gave me the best level of confidence I'd get value for money and the fewest hassles. That turned out to be completely correct. Dave kept me up to date with progress and returned calls and emails when he said he would. He handled the liaison with the mechanic re:pickup details etc. The driver was contactable to finalize the finer delivery details, and arrived exactly when he said he would. All in all, I couldn't have asked for it to be simpler, and would be very happy to recommend Alpine to others.
Shipment Details
Origin State:
Oklahoma
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#23341
Quote or Order Cost:
$700

Company Response
Mike Feuerhelm from Alpine Transport Inc. Submitted this response.
Response Date: 8/25/2013 7:34:00 PM
Glenn, Thanks for taking the time to leave a great review, I really appreciate it. This was kind of a unique situation in that you were traveling across country in a 54 Thunderbird, it broke down and you needed to keep going. You didn't have the time to play all the typical online games that can go on with a lot of the brokers out there. You needed someone to handle your situation professionally and efficiently so you didn't have to worry about it on your trip. That's exactly what we specialize in. Working with your mechanic was no problem and I always try to do my best to provide the best customer service possible regardless of the situation. A huge part of that is being able to handle these unique situations, providing as many updates as needed during transport and following up after delivery. Please call me anytime if you ever need anything in the future. Thanks Dave, Ofc: 712-775-2151, Cell: 712-210-4019, dave_alpinetransport@yahoo.com