Review Report Review
poor communication

alan van nevel Submitted this review about Door to Door Transport
Review made Live: 7/23/2013 2:56:00 PM
I did not know how to choose a carrier or broker for my shipment. I chose door to door because their quote was in the midrange of the quotes I received, and on speaking to Anthony, he indicated the price was higher, because it would cost more to get it to where I live, in the desert north of LA. The original quote was 1350, 150 fee, 1200 to driver. I was told that pick up should happen 5 to 10 days after I agreed to the quote.

I faxed the contract back, and heard nothing for6 days. I emailed and anthony said he was waiting for a driver to sign the paperwork.. 5 days later, still no response, another inquiry from me, but no email response. I then called, and was told by loretta, that I would need to increase my cost to 1400, but the entire cost would be paid to driver, no broker fee to door to door.

This is my major complaint. I selected them because they indicated an awareness of difficulty in getting a car delivered to my town, that the price they offered was what they thought a driver would take. They also were not proactive in alerting me to the delay or that they had lowballed the quote.

Once I agreed to pay1400, magically a truck was found within the hour, and the car picked up three days later on monday, delivered on saturday. Car was dirty but undamaged, no stains on the ragtop.


If I lived in LA, this probably wouldn't have been an issue. But they could have kept me informed when they weren't going to hold up to their quote or their timelines.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
447455-UD
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was dirty