Very Bad Experience

Saket Submitted this review about Lighthouse Auto Transport LLC
Review made Live: 5/22/2013 9:28:00 AM
Once you pay them the initial money, they will never ever pick up your phone call. It was very hard to get hold of Charles Walker. The driver was a freak. They pickup my car from CA on Saturday with a promise that they will deliver it on Monday. If they couldn't make it on Monday they will definitely deliver on tuesday but No. I called driver, he also didn't pick up his cell phone. Not on Monday...Not on Tuesday..Wednesday morning they delivered the car & the driver was so rude when I asked him you were supposed to deliver by Tuesday Max as per the promise. He said I didn't make any promise. Just give me the money then only I'll get the car down of truck otherwise I am leaving. After that he gave car keys to me & I checked everything outside & inside. My GPS which I left in the car was stolen. Its not a company..Its a group of theives. Never ever deal with them.

Company Response
Charles from Lighthouse Auto Transport LLC Submitted this response.
Response Date: 5/24/2013 4:30:00 PM
Sake, you dont have to lie. Your vehicle was deliver by Tuesday, we were a day late. I have being in this company for a long time and we have never heard anything like this before. Why would a driver that picks-up your vehicle in the first place will steal a GPS if your waiing for him on the other end? Also why didnt you call us? I dont have any records of you calling me about this. (THIS IS TYPICAL OF SOME ONE WHO IS TRYING TO GET SOMETHING OUT OF HIS INSURANCE)We know your upset because your vehicle arrived a day later but you dont have to make up things to make us look bad. Not only did we provided an excellent price, but you were hard to deal from the begining. Anyways your welcome for transporting your vehicle safely. And please next time CALL US. IS hard to answer a phone when you dont call or leaveus a voice mail at least. Is common sense. For any customer that reads this please take in mind our good reviews. Thank you