Company Response Review Report Review
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RAJ Submitted this review about AmeriFreight Car Shipping
Review made Live: 5/14/2013 10:17:00 PM
I was very happy after initial discussion compare to other broker about transperancy.I wanted to make sure best delivery as I wanted to move my brand new car(8 month old) I was informed more information as i was new in this business. I was informed that we take care for minor charges up to 300-400$ if you find even after inspection initially.

After order, i was informed carrier has 99.96% good rating so i said to start, carrier didn't pickup car on time, Agent from AmereiFreight don't care once you pay so i have to call him about status and - -. He said will keep eye on but never got call.

worst part begin now,Carreir had one broken car when he came to deliver mine not sure what happened on the way. i got my car very dirty and in the night. i have inspected my best and didn't fine anything. I signed report and paid to carrier. I realize my TMS light was on , down the bumper 10 scratches where carrier hook the car during travel. I immediately called driver and agent and informed them. As usual agent didn't pick up the phone so emailed him. Next day no reply of email and no call even i left voice message. I tried different number (office) and asked to transfer so found agent was there only. Discussed situation again even i have sent email with photo of scratches, Honda dealer said 450$ to fix it. I got redirection to carrier insurance which says 1000$ deductible and not possible as i missed during inspection. They forgot about initial promise.
Shipment Details
Origin State:
Minnesota
Pickup:
Late
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940018927-GW
Quote or Order Cost:
$750

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 5/14/2013 10:39:00 PM
AmeriFreight offers the AFta PLAN to all its customers for total protection. If a customer declines a subscription to the gap coverage he has forfeited the benefit of receiving compensation. We recommend all customers to subscribe to the AFta PLAN in order to avoid out of pocket expenses when damage is discovered after a vehicle has been delivered.