This customer set up their order with the intent to ship their newly purchased vehicle. They were very anxious to receive their vehicle and rightly so. There were severe winter storms passing through the North East which hindered the pick up. We were able to arrange a carrier for the customer after a 3 day delay which the customer did not appreciate understandably. We offered a $50 discount off of their order but they instead decided to go with another company who offered him a lower rate. At the end the customer contacted us to rearrange the pick up after the other company fell short. We had to turn away the business because the customer went on a personal vendetta against our company previously. In an attempt to voice their opinion, called us 7-12 times a day to curse and harass our employees. He wrote 7 scathing reviews in an attempt to ruin our credibility all on this site with 0 stars. Luckily the automated systems were able to track and remove the duplicated reviews. They did make a complaint to the BBB but their complaint was deemed invalid per the email conversations recorded and sent to the BBB between the customer and our company. In addition to this we did not take any monetary compensation from the customer. We appreciate all sorts of business from our clients, but the manner in which this was handled by our former customer was appalling. The constant threats and harassing phone calls made us turn away the business. We did cancel the order in the sense that we did not rearrange the service because of the customer's persistent foul language and sarcastic overtone in which we could not satisfy the customer's needs. We were late yes, but we did get a carrier for the customer shortly after. We offered the customer a discount, and did not receive any sort of compensation from the customer.