Company Response Review Report Review
Bad experience with rep - Jorge Cruz

Cherry Submitted this review about AmeriFreight Car Shipping
Review made Live: 1/29/2013 2:29:00 PM
I received a quote from Jorge on 12/31/12. My main concern with him, we spoke about for at least 10 minutes, was I would be leaving Michigan on 01/10/13 and want my car picked up before than. He explained there was 5-7 business days needed to find a carrier. I originally put 1/7/13 as my pick up date, but asked him to change it to 12/31/12. He said he will and he'll be in touch with me 1/4/13. I called him on the 4th. From there he said I won't have any bids since my pick up date is 1/7/13. I said I thought you changed it to when we spoke 12/31/12. He said you didn't say anything on my confirmation email 1/2/13. I took a look and told him I misunderstood the email since we verbally discussed changing the date. From there my service went downhill. He changed my pick up date to 1/4/13, which made the new 5-7 business days end on 1/14/13. I had to now find someone to watch my car since I was moving on 1/10/13. From there, I had to keep getting in touch with him to get a status. I felt like he was doing nothing for me. When we spoke, he kept saying the same things I heard the first day we spoke. I also felt like whenever we spoke, he didn't have any recollection of why I was upset. Finally, the 7th business day came, 1/14/13, I gave him the benefit of the doubt and didn't call him awaiting his call. No call/email. I call 1/15/13 and he gives me the same pre-written sales talk he said every time we spoke. He said my quote is too low, the one that HE quoted me. After we hung up, I called Magic Carpet Auto and Greg Bailey found me a carrier 2 days later for $1,030. I called Jorge to cancel, left him a voicemail and sent a follow-up email. Not too long after, I received a cancellation email. That was the quickest response I received from him the entire communication. It's unfortunate I had bad service with Jorge because I chose this company based on the reviews on this website.
Shipment Details
Origin State:
Michigan
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940014454-TK
Quote or Order Cost:
$940

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 1/30/2013 1:23:00 AM
We apologize for the inconvenience our customer experienced. We do sometimes fail to deliver as promised. It is understandable this error caused us to lose business to one of our worthy competitors. As always we learn from our mistakes and we will strive to improve where we fell short. Fortunately we get it right 99% of the time. We pride ourself on our overwhelmingly positive reviews that are noticeably different to any other in the industry.