Company Response Review Report Review
Won't Pay for Damages to Car

lee Submitted this review about Freedom Auto Transport
Review made Live: 12/27/2012 3:45:00 PM
After hiring Freedom Auto Transport to deliver 5 collectable cars earlier this year, i found out that they had hired a sub contractor called American Safety Transport, Inc, Dayton Ohio to transport my cars. They damaged one of my cars while loading on rickety equipment. After many failed promises to pay the $500 in damages by first American Saftety Transport and then Freedom Auto Transport i sit here now with a damaged vehicle and would like to inform other potential customers that these two companies WILL NOT STAND BEHIND THEIR PROMISES TO INSURE DELIVERIES WITHOUT DEDUCTABLES AND WILL SAY OR DO ANYTHING SO THEY DON'T HAVE TO PRACTICE AVERAGE CUSTOMER SERVICE. BEWARE OF FREEDOM AUTO TRANSPORT AND AMERICAN SAFETY TRANSPORT FOR TRANSPORTING ANY PRECIOUS CARGO. THEY DO NOT CARE ABOUT THEIR CUSTOMERS!
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Wisconsin
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
740624
Quote or Order Cost:
$3000

Company Response
Jon from Freedom Auto Transport Submitted this response.
Response Date: 3/20/2013 12:45:00 PM
We have tried numerous times to mediate this situation. Lee is EXTREMELY difficult to deal with. These alleged damages were underneath the front bumper and could easily have been there before the vehicle was picked up. The driver said it seemed like he went right to these hidden damages as soon as the vehicle was off the trailer at the delivery location. We tried getting the carrier and Lee to work together but Lee was insistent on belittling and using racist slurs toward the driver. The carrier even offered to pay the estimate of alleged damages just to diffuse the situation, instead of accepting this and moving on, Lee told the driver to ''go back to you country''.