Company Response Review Report Review
Driver rude & late

clis@att.net Submitted this review about Ship a Car Direct
Review made Live: 9/17/2012 9:15:00 PM
The contact person at Safe-Direct , JAson was very friendly, knowledgeable and great to work with.The driver however was bizarre and rude. I never heard from the driver during transport and finally called and was told the car would be delivered at 10 am Sat.I sat and waited from 10-445 pm.I called a few times with no return call till about 230 and when I told the driver I was upset that I had sat and waited all day when he could have called and changed the time, he said "Im upset too, in fact I'm going to quit as soon as I deliver your car." When he showed up, he was driving my car, it was not on a transport truck so I have no idea how long he was driving it around since I heard they would have arrived the night before at 2 am in LA. I asked him to go over the detail sheet with me and he became argumentative and kept telling me everything was fine. I found some scratches on the top and said they were not noted by the dealer and he said "Oh, but the dealer knows he just didnt write it down." Unprofessional & rude are the best words I can use to describe him.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1035.00
Quote or Order Cost:
$1035

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/19/2012 9:03:00 PM
Thanks for the review! Sorry to hear the driver's estimates and attitude were off - we are following up with the carrier. Please contact me again for any future car moves. 866-221-1664 www.shipacardirect.com