Transport Logo
View 179,398 Reviews on 3,966 Auto Transport Companies. Recently Ship A Vehicle? Add the 179,399th Review now!
Reviews & Ratings of Auto Transporters
Posted by Customers.
Home Ratings & Reports Add Review Find A Company Get Price Quotes F.A.Q. Contact Us  
Find Companies  |  Newest Reviews  |  Information For Transporters 
Support Transport Reviews | Link To Us | Email This Page

Date:2/17/2012 5:26:00 PM
Reviewed:Bears Transport
Subject: How it Really Works
Review:This was my first experience in hiring an auto carrier. The following is what I learned and my perception of "How it Really Works":

When choosing a transport company, you are not choosing the actual auto carrier that will pick-up and deliver your vehicle. You are essentially choosing a broker with access to a message board utilized within the auto transport industry. The broker will post the specifics of your transport, which includes the locations of pickup and delivery, as well as the amount of money deemed attractive enough for an actual auto carrier to find profitable. The broker charges a fixed fee for posting the listing and choosing the carrier responding to the message board posting. That fee is the amount charged to your credit card. The actual auto carrier is paid the remainder of your total agreed upon price in the form of cash upon delivery.

It seems to me one would naturally wonder: Why does the auto transport industry work within a veil of misperception by advertising in a manner which leads the customer to believe he/she is choosing the auto carrier that will personally transport his/her vehicle? Why not simply spell out the customer is choosing a broker with knowledge of the industry enabling the choosing of an auto transporter that is the most reliable for the best price?

Although the broker is clearly a middle-man taking a piece of the pie, in the overall protection of the customer, it is not necessarily a bad thing. The broker provides a valuable service with their knowledge of the actual carriers doing the transport. They not only know if a carrier is reputable (which the customer could not), they also have a pulse on the appropriate fees the carriers are willing to work for. This makes the overall industry more competitive in pricing.

So in the end, I chose Bears Transport because they had excellent ratings on this Transport Review website. As a result, it gave me comfort I was not going to lose my money, or trust the care of my automobile to an unscrupulous independent carrier. The communication skills of the customer service representative was truly outstanding. She (asked me not to use her name) was incredibly down-to-earth, while maintaining a knowledgable and professional posture.

Review Options

Hilton gave Bears Transport a rating of:

Review details 
Quote or Order ID:96582
Quote or Order Cost:$900

Pickup:On Time
Total Time from pickup
to delivery of vehicle:
13 day(s)

Truck/Carrier Type:Open
Items Stolen:No

Hold Times/Promptness:
Overall Customer Service:

Home | Site Map | Auto Transport Directory | Learn & Knowledge Center | Advertising | Contact Us | Email This Page
Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.
A Partner is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.

© 2003-2016 All rights reserved.