| Sagar |  |
| 10/12/2011 1:35:00 AM |
| AutoStar Transport & Logistics |
| Time delayed, rude driver responses, and dents to car |
The transport company delayed/cancelled my dispatch 2 times citing break downs of moving company trucks. I really don't know if that is true. The customer executive called "Joe Meli" hurried me for my credit card information, and but the dispatch got delayed for more than a week.
The truck driver gave rude response (shouting at me) to my queries forexpected date/time. (as i was planning visiting my sister on a long weekend), and troubled me while dispatching the car. He called me several times for destination address on a busy/tight office day. Though i explained/messaged him the alternate destination address which was closer to the highway, but he could hardly understand. This was kind of disgusting explaining a truck driver how to drive to a destination. I asked him why is he having so much trouble understanding my instructions, and can't he use the GPS. At my question he shouted at me saying "Grrrrrrrr...I doesn't have an GPS, and why don't you gift me one". This really pissed me off.
Also, he it seems there was a mis-communication about the remaining money to be paid to the driver and he demanded $25 more than what was decided. $25 might not have been more for me on a normal day, but given the rude truck driver responses; i thought i should call the transport company customer care. They did respond positively, and immediately updated the (rude) driver. But still i gave him $15 tip, as he was a old man in mid 60's (Thats my weakness)
I noticed the SUV had some dents in the middle. Im writing this review on the night of receiving the car, and don't know what to do with the dent, and whom to ask for. Probably, tomorrow i will contact Joe Meli, and will try updating about his responses to my car dents.
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| Posted by a representative of AutoStar Transport & Logistics on 10/12/2011 2:28:00 PM |
First and most importantly, we wish Sagar would answer our calls today or give us a call back, as our number one priority is making sure all of his concerns are addressed personally and remedied to the best of our abilities.
Two of our possible trucks did wind up not working out for this transport, but we were still able to get the vehicle picked up within 5 days of his first available release date. The carrier assigned has been in business for 19 years with a 99 percent satisfaction rating. We do not condone drivers being rude with our customers, and if we would have been made aware of the situation by Sagar, we would have been glad to intervene- we spoke with him three times yesterday to quickly clear up the payment misunderstanding and he made no mention of it. The damage claim procedure is clearly outlined in the contract Sagar signed and we would also be more than happy to walk him through the process in the unlikely event the vehicle was damaged during transport.
We are anxious to receive a call or email, or even have Sagar answer one of our calls or emails so we can straighten things out!
Mary Foley, Head of Quality Control, 888 802 8250 ext 2228 |
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Sagar gave AutoStar Transport & Logistics a rating of: 
| Review details | |
| Quote or Order ID: | Meli |
| Quote or Order Cost: | $650 |
| Origin: | California |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 4 day(s) |
| Destination: | Texas |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 5 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
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Valley Solutions, Inc.