|12/5/2010 7:47:00 PM|
|Honest Auto Movers|
|Very Unreliable and Dishonest with me|
|Honest Auto Movers did not pick up my vehicle on or even around the date agreed upon in the Shipping Order Form and agreement we made.
Then when contact was made with "Capt Mark" inquiring when my car would be picked up he proceeded talk very nasty to me over telephone, and doing the final stage before I Canceled my Order, he tried to convince me to send him more money to get the car moved.
When I decided to cancel the shipment with "Honest" Auto Movers, Capt Mark went on a ranting rampage via email to me threatening to make it hard for me to have my vehicle shipped by any other Company if I canceled my order with him. However, he took a deposit very quickly over the phone when he first agreed to ship the car but, has yet to still give me a refund of the deposit back. This company is far from "Honest" and this kind of Bait and Switch practice of offering low prices to ship vehicles is very Unprofessional and Dishonest. I would strongly advise anyone to be very cautious of any kind of dealings with this Company.
|Posted by a representative of Honest Auto Movers on 1/16/2011 8:17:00 PM|
|On November 21st at 12:51am Mr. Jeff Howze went online and submitted a request for quotes but skipped the field advising the vehicle type 'a 4-dr sedan' verses an 'SUV' or 'Pickup' so the automated system defaulted to the largest vehicle type and automatically quoted him a very high price of $938 instantly.
At 9:14am Capt Mark of Honest Auto Movers reviewed the automated quotes and changed the vehicle type field to reflect a 4-dr sedan and had the computer auto quote again. Which came to $501 to the driver plus $125 deposit (Honest Auto Mover Fee). This reflected the lowest pricing that has worked in the last 30 to 60 days based on a historical review of all sales orders posted verses sales orders accepted by drivers.
At 2:55pm that same day Mr. Howze placed his own order based on a price of $626 without speaking with anyone at Honest Auto Movers to date. Again he typed in all his own shipper, pickup and destination information which prompted Capt Mark to review the order as soon as he saw it in the system.
At 5:58pm Capt Mark reviewed Mr. Howze submission and emailed back an order form for Mr. Howze’s review and approval.
At 6:03pm Mr. Howze provided a credit card payment of $125.00 (refundable deposit). It was clearly explained the very first telephone conversation to accept payment that Honest Auto Movers holds this deposit in a separate escrow account and the deposit is refundable for ANY reason until the driver is assigned or if a second broker or carrier is involved in the transaction. This prevents double listings onto Central Dispatch which we all know leads to irking the drivers who will now avoid the listing and jinx ANY broker’s efforts to provide a service to the customer.
In a discussion with Mr. Howze, Capt Mark clearly pointed out that the computer system quoted a LOW price and Mr. Howze clearly stated that all the quotes were around $625 to $700 and he was interested in doing this for the lowest price possible and that he was NOT concerned with dates. So Capt Mark advised him he would do his very best but that Jeff would have to be prepared to get serious in a few weeks should we not get much activity. Capt Mark also advised Jeff that Honest Auto Movers doesn’t simply post the load to Central and wait for the phone to ring but rather gets very-much on the offensive. Capt Mark invited him to call him nightly or every other night to learn of any activity if he did not hear from Capt Mark first.
From 11/22 through 11/30 Capt Mark advised Mr. Howze of the various drivers who wanted the load for just $75 more but Jeff wanted to hold out for the low price. These conversations included emailing of load board screen shots of the drivers’ load board showing which vehicles were moving along the route and at what pricing. Capt Mark received an Email from Jeff Howze cancelling the order at 5:56pm 11/30. Jeff also called Honest Auto Movers to advise that he simply chose NOT to ship the vehicle. Capt Mark advised him that Honest Auto Movers would be processing his refund of the deposit within a few hours both in writing and via telephone conversation. Everything was very cordial. He advised me that he simply could not afford spend any more on this transaction and assured Capt Mark he was NOT looking to simply book with someone else. No one at Honest Auto Movers realized at this point that Mr. Howze was lying regarding everything. He had in fact booked with United Road for the same higher price for which all the drivers were asking during the week.
At 6:14 pm, Capt Mark received a call from a carrier, Auto Relocation Services advising him there was a double posting. Out of respect for Capt Mark they called him first to advise him of the shenanigans and that United Road put the listing up in the last 2 hours for $76 more (the exact price Capt Mark had been telling Mr. Howze daily for over a week that was required.)
Capt Mark called United Road to verify that this was indeed Jeff Howze and they confirmed they had just gotten the order when providing a dispatch sheet to Capt Mark.
Capt Mark simply showed Jeff via email a screen shot of their listing on Central Dispatch and advised him as per their many conversations and item 20 on the Honest Auto Mover standard agreement that there would NOT be a refund of his deposit because he ALMOST thwarted efforts with a second broker to assign a driver. Also, Honest Auto Movers was solely responsible for bringing Auto Relocation to the table as we had been speaking every other day for a week about getting his price to $565 from $501.
There was nothing nasty in any of my emails (nor any nasty conversation) but rather a very matter-of-fact chronicle of what did happen. Capt Mark pointed out why the company name is “Honest Auto Movers” in a very nice email as our company ethics and honesty is never in question but rather we are the ones keeping the drivers, the carriers, and the customers honest. This is simply a perfect example of someone being caught red-handed in a lie that simply cost him his $125.
He lost the charge back with the merchant card service company and Honest Auto Movers has kept our A+ rating in this industry which is very rare.
|Plymouth Acclaim gave Honest Auto Movers a rating of:
|Review details|| |
|Quote or Order ID:||108757-VP|
|Quote or Order Cost:||$625|
|Primary Contact:||Mark (aka:Capt. Mark)|
|Secondary Contact:||his Sons|