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Poster:

Ed Reilly

This reviewer reports they were or plan to be compensated for posting this review.

Date:

8/26/2010 11:52:00 AM

Reviewed:

Direct Express Auto Transport

Subject:

California to Ohio

Review:

Direct Express Auto Transport performed just as promised. I was shipping my sons car from California to Ohio, where he is attending college. We were given a targeted pick up date and it was critical that this date be met. We were leaving town for vacation and wanted the car sent before we left. We had a one day window or we would have to delay the shipment much to the dismay of our son. We placed our order on Friday, a Driver was assigned for pickup on Saturday with a targeted Monday pickup. I called customer service on Monday to see when I could expect the driver, using their GPS system, customer service was able to tell me where the driver was and provided a cell number so I could communicate directly with John. John gave me his ETA, we arranged to meet at my neighborhood super market. John was on time and very careful with the loading process. He explained the journey the car was going to take and the expected ETA in Ohio. Seven days later my son called and said it's coming in this afternoon, he met the driver in a suitable parking lot and happily drove away in his car. It arrived on time and in good shape. I was extremely pleased with the communications and the professionalism of Direct Express's Team and will use them if and when my son heads back to California. Thanks for a job well done!

Review Options

Ed Reilly gave Direct Express Auto Transport a rating of:

Review details
Quote or Order ID:	89203
Quote or Order Cost:	$775

Origin:	California
Pickup:	On Time
Destination:	Ohio
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	7 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:

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