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Poster:

Ruha Benjamin

Date:

7/29/2010 11:08:00 AM

Reviewed:

AmeriFreight Car Shipping

Subject:

Communication Breakdown

Review:

Overall the customer service at the Amerifreight office was responsive and professional. Where the quality broke down temporarily was after a "Saturday or Sunday pickup" was scheduled but then neither the carrier OR Amerifreight called us or returned (over a dozen phone calls) over the weekend explaining that the carrier was running behind schedule. Instead, we were left in complee limbo and none of our messages to the carrier (which always went directly to voicemail after one ring) and the several numbers we had for Amerifreight reps (Jonathan, Rachael, Red, and Amy) were returned over a 48hr period. Finally on Monday morning we reached Amy at AmeriFrieght who quickly contacted the carrier and arranged for the pickup within hours, somewhat making up for the total lack of communication over the previous two days. The drivers were very friendly and professional at both pickup and delivery. I would have been able to give the company a glowing review except for the anxiety-filled weekend where communication broke down!

Review Options

Response:

Posted by a representative of AmeriFreight Car Shipping on 7/29/2010 5:53:00 PM

We were very sorry to hear the stress that was caused in this situation. We work to ensure a smooth transition between our care of the customer and the carrier's care of the customer by providing every customer the contact information for their carrier/driver. We expect excellent service from our carrier's including to be available to customers or atleast to call back in a reasonable time. We are disappointed this did not happen. Every carrier that fails to offer excellent service is reviewed for Preferred Carrier status. This order was handled by our Shipping Agent- Jonathan, direct line- 678-369-4162.

Ruha Benjamin gave AmeriFreight Car Shipping a rating of:

Review details
Quote or Order ID:	920600155-XN
Quote or Order Cost:	$1200

Origin:	California
Pickup:	Late
Time from first available date the vehicle was picked up:	6 day(s)
Destination:	Massachusetts
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	4 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Primary Contact:	Jonathan
Secondary Contact:	Amy Woods

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