Review - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 86,985 Reviews on 2,466 Auto Transport Companies.
Recently Ship A Vehicle? Add the 86,986th Review now!

Company Login

Super Supporter

Click Here For Instant Online Quote
A+ Customer Service 800-600-3750

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 875 Active Visitors.

Find Companies | Newest Reviews | Information For Transporters

Support Transport Reviews | Link To Us | Email This Page

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Auto Transporter.com Free quotes from auto transporters that customers would use again!	Anytime Car Shipping Ship domestic & overseas. Licensed, bonded & insured. (800)729-2160	Anonymous & Instant Get Instant prices from Transport Reviews companies with NO sales calls.	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.
Ads By Transport Reviews

Poster:

Sadao Jinno

This reviewer reports they were or plan to be compensated for posting this review.

Date:

7/27/2010 11:06:00 PM

Reviewed:

Domestic Auto Transport

Subject:

Review

Review:

This company offers a referral service that connects you with available carriers who transport your cars. They chart a 20% commission on top of the usual costs of shipment with reputable carriers, which is reasonable if you have not used any carriers in the area before in the past. It is a safe alternative to having to evaluate carriers in your local area. The time to obtaining a suitable carrier is reasonable. Staff is for the most part very helpful and prompt in responses. Information about the damage and claim process was lacking on initial consultation. The response person at the time was not very professional over the phone and could not empathize with why I would need more details about the contract/liability/claim process and maximum amount covered which I will be signing with the carrier company. When I signed up eventually, the agent in charge of my case was very professional and i had no difficulty getting in touch with the carrier. Negotiating for promptness of pick up and delivery is not at all guaranteed by the company and nor do they have the ability to control this. THey do however, connect you with the carrier then you have to communicate with the carrier for promptness. But as stated in the agreement, non of the carriers guarantee promptness. So please be aware of this when scheduling.

Review Options

Response:

Posted by a representative of Domestic Auto Transport on 7/29/2010 6:38:00 PM

Sadao, per our conversation earlier, I am so happy you were satisfied with my customer service and apologize for the help you failed to receive from another rep. Our goal here is to provide the best possible customer service experience! Unfortunately, we don't have control over the carriers and their delays but can do the best we can to communicate the issues. Thanks again for the kind words you shared with me. -HOLLY 360-834-6013 or holly@domesticautotransport.com

Sadao Jinno gave Domestic Auto Transport a rating of:

Review details
Quote or Order ID:	3860809
Quote or Order Cost:	$1058

Origin:	Ohio
Pickup:	Late
Destination:	California
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	3 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.