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Poster:

Linda

Date:

7/17/2010 11:49:00 PM

Reviewed:

AutoStar Transport & Logistics

Subject:

Poor Customer Service

Review:

We were contacted by Darren to move a 2005 Crown Vic from Detroit Lakes, MN to Palatine, Il. We were promised the car would be picked up on Wed. 7-14, 2010 the car was never picked up.
Then we were promised on the 15th no pick up then it was the 16th no pick up. Darren promised that the dispatcher would call us no phone call. We can't even get a hold of the trucker to find out when the car is going to be picked up. Would not use this company ever again.

Review Options

Response:

Posted by a representative of AutoStar Transport & Logistics on 7/27/2010 4:17:00 PM

I want to apologize for any inconvenience caused by this carrier's delay.
We can only relate the information to our customers as it is given to us by the driver. Delays are more than common in this industry (there are many reasons a pickup could be delayed- traffic, weather, mechanical malfunctions etc) and it is very difficult to guarantee an exact pickup date.
We strive to meet everyone's expectations, but unfortunately some issues are just inevitable.
We are glad to know that the transport did take place within the contract's terms and that your vehicle reached the destination in perfect condition.
Once again, we sincerely apologize for this inconvenience and we will be happy to make it up to you if you would choose to give us another chance.

All the best,

Jay Batista
Dispatch Manager
888-802-8250 ext.2225

Linda gave AutoStar Transport & Logistics a rating of:

Review details
Quote or Order ID:	126896-SB
Quote or Order Cost:	$400

Origin:	Minnesota
Pickup:	Late
Destination:	Illinois
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

Darren

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