| John | |
| 7/2/2010 10:34:00 PM |
| State 2 State Auto Transport Inc. (FL) |
| TERRIBLE CUSTOMER SERVICE AND BAD EXPERIENCE |
I gave a woman named Yali at this company my credit card information on Monday June 21, 2010 which was the first day of "expected" delivery (6/21-6/28 were the expected delivery dates) and never heard her voice again. She stopped taking my calls completely and "handed me off" to another associate after she had been my primary contact for weeks. On Friday June 25 I had to contact the credit card company to make sure no fraudulent activity was occurring. As of today, July 02 (11 days from the initial expected delivery date) there has never been any sign that the car could be shipped from California to Louisiana for $750 and every other company I've spoken with has stated that $750 is a "lowball" price that companies like State 2 State offer to solicit your business because drivers are not currently picking up such cars for less than $1000-$1250 (now is the busiest time of year for automotive transporting). Now, State 2 State has my $150 deposit and will not refund it even though I POLITELY attempted to cancel the transaction with them on June 28, 2010 when it became evident that they would never get my car moved at the quoted price. Now, in addition to writing this review, I have to dispute the charge with my credit card company and contact the Better Business Bureau. I will obviously never again use this company and wouldn't recommend it to my worst enemy.
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| Posted by a representative of State 2 State Auto Transport Inc. (FL) on 7/6/2010 12:59:00 PM |
| All the information this person is providing is incorrect. I had been speaking to him for months until he set up the order with me. When he called to set up the order to ship his car, I clearly advised him that the quote I had given him was months old, and that the prices out of California had gone up. I told him that I would try to move the car at the original price, but that I would advise him how much more it was going to cost to move tha car since the price I had originally quoted him was not the right price anymore. He agreed to that and was fine. He signed the contracts and sent them back to us. He then tried calling me on the weekend, when we were closed and I was out of the office. I responded to him first thing monday morning and told him that Amber, in our dispatch dept. would call him that day to advise on status, he never cancelled the order. Then later that day he sent me an email saying he was paying more to move the car and wanted to cancel. I found out that he was also working with two other companies and had signed contracts with them as well. He now was looking to cancel since the other company was charging him more to move the car. He was not cancelling within our terms and wanted to get his deposit back. We were doing our job, but this customer was dealing with 3 companies at the same time and is now taking it out on us for no reason. He claims we ignored him, but i have notes in my call log and emails proving my communication with him for two months and even after he set up the order. His review on our company is not correct and unnecessary due to the fact that he was working with other brokers besides us and now wants to blame us for something we did not do, nor did we get a chance to move his car, so NO services were provided to him by us. We were doing everything according to our contracts, yet he is looking to dispute with us, for his lack of working with one company only. |
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John gave State 2 State Auto Transport Inc. (FL) a rating of: 
| Review details | |
| Quote or Order ID: | 1367257 |
| Quote or Order Cost: | $750 |
| Origin: | California |
| Pickup: | Never |
| Destination: | Louisiana |
| Delivery: | Never |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Primary Contact: | Yali Genereux |
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