| M Stewart | |
| 6/9/2010 10:22:00 AM |
| AAA All-Star Discount Auto Transporters |
| Paid the $200 deposit |
After these people received the $200.00 down payment they were rude if we could through at all. They would not return calls, when someone would answer, they were very surly and rude. My wife would not talk to them after the first time she got through!
The vehicle was never picked up... (it's only been 4 months) maybe I should give them more time?
There is NO REFUND when they skip out on the contract!
The fine print says "The admin fee (listed on the front page as "deposit") listed per vehicle on page one charged by AAA All*Star is fully earned upon Shipper signing this agreement and submitting payment"...
HA!
Short form is IF YOU USE THESE PEOPLE, YOU HAVE NO RECOURSE! The contract you have to sign says they have done all they need to do once they collect your money!!!!!!!!
If you need to have a car moved, DO NOT USE A BROKER! Find a company that actually owns a truck!
Good Luck!
Review Options
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| Posted by a representative of AAA All-Star Discount Auto Transporters on 6/10/2010 4:46:00 PM |
| Please know, at our company we do our very best to ship each car. We take a deposit so we know we have a genuine, committed customer. When we secure a carrier we want to make sure there is a real customer there for the carrier to pick up the car and not have to go and hunt for the customer. We are in the office 12 hours a day, every business day, and are reachable all day long by telephone and email. If we are on the phone helping another customer or with a carrier dispatching cars, your calls are always returned as quickly as possible. This customer claims that we couldn't be reached is absurd. We worked on this order from the moment we received it, to ship this huge SUV from Arizona to a remote city in Alabama. Each move is unique, and a lot of calls go out to carriers to find specific carriers going on your route, most cars move swiftly, some are more challenging. In the case of this customer, he grew impatient and called to tell us to cancel the order as they needed the car picked up by a specific date. We put a great deal of effort and I'm sure if they decided not to cancel the car would have moved within another few days, but they decided not to wait. Patience is the key to shipping. |
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M Stewart gave AAA All-Star Discount Auto Transporters a rating of: 
| Review details | |
| Quote or Order ID: | 48123-FK |
| Quote or Order Cost: | $600 |
| Origin: | Arizona |
| Pickup: | Never |
| Destination: | Alabama |
| Delivery: | Never |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
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Valley Solutions, Inc.