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Poster:

Corey Bishop

Date:

3/21/2010 1:28:00 AM

Reviewed:

Express Auto Transport

Subject:

1995 Cadillac Fleetwood

Review:

My review for Express Auto Transport is everything but "Express". I placed my order for a 1995 Cadillac Fleetwood that I had just bought in running condition on the 15th of February. I was told typical pick up time is usually within the first 7 days you place your order and delivery is 1-5 days. I understand that the times were an estimated and that it could vary. A whole MONTH later my vehicle still hasn't been picked up. I canceled my order and went to get the car myself. I wanted the car shipped for convenience and it fell well short from being a convenient option but instead it became a pain in the A**. During the month from which I placed the order to the day that I canceled, I got the same answer every time that I called to get an "update" (which there really wasn't anything being updated on their end), "Sir I really dont know why your vehicle hasn't been picked up yet, its a big vehicle but it fits on our trailers(sedan not a limo)" and "It should have been picked up by now, but WE ARE WORKING ON GETTING A DRIVER ASSIGNED FOR YOU". I got fed up after probably the fifth time I had heard those statements from probably 4 different people. I got the customer service managers #(Josh) and left him 2 messages on 2 separate occasions and NEVER received a call back. I really got the run around and felt that the people didn't care about getting cars on the trucks, but was it time to go home yet. I am a very understanding and patient person with 5 children but I don't understand how a shipping company cant come through on a service that they promote. I wouldn't even give them an F for failure but rather a NC for not completed meaning this company sucks. Please do your research and read the negative and the positive because it seems 50/50 and those odds suck when it comes to shipping a car. Thanks and will NEVER do business with EVER again. Corey Bishop. Memphis 2 MD

Review Options

Corey Bishop gave Express Auto Transport a rating of:

Review details
Quote or Order ID:	002084446
Quote or Order Cost:	$450

Origin:	Massachusetts
Pickup:	Never
Destination:	Maryland
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Knowlegeable:
Overall Customer Service:
Primary Contact:	lisa

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