| Greg Ford |  |
| 3/18/2010 7:57:00 PM |
| Magic Carpet Auto Transport |
| just okay |
Overall, the service was "just okay." The first carrier apparently had a break down so they had to find a different one. The second carrier had a hydraulic malfunction en route, so delivery was days late. Now, these problems are not necessarily the fault of Magic Carpet. However, my biggest issue is the total lack of communication from them throughout this. After booking the truck...nothing. Not even a follow up email to see how the delivery went. Furthermore, when I asked for clarification on the whole "rebate" thing, the service rep spoke in a condescending tone and literally said, "It shouldn't be that difficult to understand." So, in summary, they weren't awful, but it certainly wasn't world class service.
Greg
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| Posted by a representative of Magic Carpet Auto Transport on 3/19/2010 3:19:00 PM |
| Greg, Im deeply sorry for the problems with the truck and their lack of communication we relay on them to keep our customers informed. Im not sure who you talk to in this office but we strive on our customer service and are the best in the Industry. |
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Greg Ford gave Magic Carpet Auto Transport a rating of:  
| Review details | |
| Quote or Order ID: | 1306140 |
| Quote or Order Cost: | $680 |
| Origin: | California |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 5 day(s) |
| Destination: | Washington |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 6 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
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Valley Solutions, Inc.