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Poster:

Robert

Date:

3/18/2010 12:51:00 PM

Reviewed:

AmeriFreight Car Shipping

Subject:

Missed expectations 3x and Overcharged

Review:

As a repeat customer shipping a second car for my brother I'd expect prompt and accurate communication. We had a friend look after the car while it took 2+ weeks and finally 3 drivers to take the car. Not only was a friend inconvenienced but the driver required $50 more than the high end of the range Amerifreight quoted. Save your time and money by going with another company

Review Options

Response:

Posted by a representative of AmeriFreight Car Shipping on 3/18/2010 1:46:00 PM

We are very disappointed when a customer has an unsatisfactory experience with AmeriFreight. Our goal is excellent service within every step of the shipping process. Occasionally, carriers do cancel a pickup due to various reasons; and it is unfortunate when that happens multiple times with the same shipment. There are situations, at times, outside our control. We do however sincerely apologize for any lack of communication that added to the frustration. Our staff works to relay important information to customers in a timely manner. When shipping items within the vehicle, there is a chance the carrier will charge additional fees as in this case. Most carriers will allow customers to ship 100lbs or less at no charge.

Robert gave AmeriFreight Car Shipping a rating of:

Review details
Quote or Order ID:	920201459-HS
Quote or Order Cost:	$1000

Origin:	California
Pickup:	Late
Time from first available date the vehicle was picked up:	14 day(s)
Destination:	Florida
Delivery:	Late

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	No

Honesty:

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