| Bill Dougherty | |
| 3/5/2010 10:56:00 AM |
| Dependable Auto Shippers (DAS) |
| Long Haul (Cont.) |
I continue my review (see 12/19/2009) since there was a claim for damages. On 12/22/09, I started the claims process after informing Gina Swift who emailed me the required forms. After 39 days, 3/02/2010, I received a check. The process seemed slow because of estimator error and redo of paperwork. Once accepted, 01/11/2010, I was told a 30 day processing period was necessary. So, after 30 business days or on 02/24/10, I called Zach Patterson who expedited a 2/24 cut and 2/25 check mailing. Now, with the dings repaired, I upgrade my customer service rating to outstanding. Due to delivery being 8 days late, my overall rating of 3-stars stays fixed. Yes, I’d use DAS again but with a few caveats: pay the expedite rate, make the DAS drop off driver wait to clean the car before inspection, be as thorough as the pick up inspector who documented wax swirl marks.
Review Options
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| Posted by a representative of Dependable Auto Shippers (DAS) on 3/9/2010 12:17:00 PM |
| Thank you for the upgrade Mr. Dougherty. We appreciate you giving us a chance to resolve your claim and offer you an increased level of satisfaction. |
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Bill Dougherty gave Dependable Auto Shippers (DAS) a rating of:  
| Review details | |
| Quote or Order ID: | 27345926 |
| Quote or Order Cost: | $1050 |
| Origin: | Washington |
| Pickup: | On Time |
| Destination: | Florida |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 24 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
| Honesty: |  |
| Knowlegeable: |  |
| Hold Times/Promptness: | |
| Primary Contact: | Jon Krueger |
| Secondary Contact: | Zach Patterson |
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Valley Solutions, Inc.