| Bob | |
| 2/10/2010 7:32:00 AM |
| Jet Auto Transport |
| Price increased |
This information is for your records. I called for pick up on Jan 28.2010. My car was delivered on Feb. 04, 2010. If you notice, I was in the 5 to 7 day window for pick-up and delivery. I was told it would be $325.00 for this pick up and delivery. In the conversation, I did ask if the price would increase for any reason, the answer no, why should it? You will pay the quoted amount of $32.00. My car was delivered on the above date with an additional cost of $50.00. Would I call this company for additional services or would I recommend this company to anyone for services? The answer is simple. No. No. No.
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| Posted by a representative of Jet Auto Transport on 2/11/2010 3:25:00 PM |
Dear Bob,
I am disappointed that you gave me such a bad rating on all the work I did to get a carrier to relocate you Cadillac. You called me 2 days before your preferable pickup day and then call back to change the pickup and then called again to change again. I responded to all of your calls, 2 to 3 per days and also reply to all of your emails, 2 to 3 per day. When I did get a carrier to transport your car, I told you about the additional $50.00 that the transporter was requesting, and you agreed to go with this carrier and even thank me for working so hard and answering all of your calls and changes. Also, when you called me, to place your order, after receiving my quote, you ask me to give you a better price and to match a quote from a different broker, so I did. You had the choice to refuse this carrier that was requesting $50.00 more, just like my original quote was, and I would have got a different one at a later time. I assume you did not want to wait any longer so you went with that carrier. The relocation was done promptly, and my customer service was excellent to you and just like all of my other customers as most of my ratings are saying. If you do not want to do business with me again, I am very fine with that as I would not do business with you again.
Thank you,
Louis,
Jet Auto Transport.
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Bob gave Jet Auto Transport a rating of:  
| Review details | |
| Quote or Order ID: | $325.00 |
| Quote or Order Cost: | $375 |
| Origin: | Illinois |
| Pickup: | Late |
| Destination: | Kentucky |
| Delivery: | Late |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Bob |
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Valley Solutions, Inc.