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Poster:

Ker Yang

Date:

2/4/2010 4:17:00 PM

Reviewed:

Worry Free Transport

Subject:

TOO LONG WAITING!!!!!!!!!!!!!!

Review:

Diane was pleasant to do business with. Diane was always pleasant on the phone and never argued. Unfortunately it was just too long waiting for my vehicle to be picked up. I waited 10 business days and no one wanted to pickup my car from NY to bring to WI but adding the weekends was like waiting over 16 days.

I do like that fact that WFT only charges $105 deposit so that's their commission and the rest goes to the truck driver as COD but too bad, no business here. I want to thank Diane again for the opportunity to earn my business. I hope this review does not discourage anyone wanting to hire this company by just reading my testimonial but I do want to point out that it's honest and I want the next person to understand.

Review Options

Response:

Posted by a representative of Worry Free Transport on 2/5/2010 11:20:00 AM

We aplogize that Ker's car was not transported in a more timely manner, and appreciate the honesty of the review. Since we were not able to move the car and 10 business days had passed, the client cancelled. According to our terms and conditions, Ker is entitled to a refund of the deposit paid. We essentially worked to try and find a carrier to transport this car for over two weeks at no charge.

We would like our future clients and visitors of this site to note that this transport was going from upstate New York to Green Bay, Wis., in the dead of winter. According to futher research during our process of finding a carrier and after Ker's cancellation, many carriers that normally run along this route opt for a more southern route at this time of year - not to mention that the transport industry has been taking a dire hit because of many economic factors. We hope to avoid having customers wait so long for transport on this route in the future if possible.

Thanks,

Diane, Owner
Worry Free Transport

Ker Yang gave Worry Free Transport a rating of:

Review details
Quote or Order ID:	5347
Quote or Order Cost:	$545

Origin:	New York
Pickup:	Never
Destination:	Wisconsin
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Overall Customer Service:
Primary Contact:	Diane

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