| kathyaa | |
| 12/1/2009 9:14:00 PM |
| Gold Star Transport |
| car transport |
My car was transported from San Jose, CA to Seattle, WA. I confirmed my order on Friday. I was told that for an extra $50, my car would be picked up in 1-2 days, which I paid. It wasn't picked up until Monday. (In the meantime, my car was towed from the lot where it was parked, which ended up costing me an additional $350 for towing fees. Of course, I can't blame that on the transport company, but if they had picked it up when they said, it wouldn't have been towed.) I was told by Bruce Agosta that he had promised the car would be dispatched in 1-2 days for the extra $50, not picked up. (Maybe that's what he said and I assumed dispatched meant picked up.) I would advise anyone using transport services to be clear about this distinction. I was also told that I'd get the car on Wednesday, but I didn't get it until Thursday afternoon.
Overall, I was pleased with the transport. I really liked the driver! He was friendly, courteous, and kept calling to keep me abreast of his timeline. I was also pleasantly surprised that the car was delivered on Thanksgiving Day! When it wasn't there on Wed, I assumed I wouldn't get it until Friday, after the holiday.
I would use this transport company again, but I don't think I would pay the extra $50.
Review Options
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kathyaa gave Gold Star Transport a rating of:  
| Review details | |
| Quote or Order ID: | agosta |
| Quote or Order Cost: | $550 |
| Origin: | California |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 1 day(s) |
| Destination: | Washington |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 4 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Knowlegeable: |   |
| Overall Customer Service: | |
| Primary Contact: | agosta |
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Valley Solutions, Inc.