| David | |
| 11/19/2009 3:57:00 PM |
| Flofield Inc |
| Unwarranted additional cost |
I was quoted $769 to ship car from NY to CA. Flofield was the broker, they then find a trucking company. I selected standard pickup on the contract Standard pickup is defined as 5 to 10 days from 1st available pickup date. I was called by a trucker asking to pick up car on 1st available date. Trucker had another pickup 30 minutes from our house. I said yes, thinking this was convenient to all. When car was delivered to my college student daughter in California ( I am in NY) 9 days later, she was told there was an additional fee due of $175. While she waited for car, I called Andy at Flofield. He said car had an expedited pickup, and this was the additional fee. If I refused to pay it, the car would not be delivered, and would be put in storage. I called my daughter and directed her to go an ATM to get more money. I feel we were held hostage to something I never agreed with. My daughter had a midterm exam in 2 hours, we had no choice but to pay. Andy told me to read the contract carefully. Well I read it, and I my attorney has read it. It is not my responsibility to tell the trucker not to pick up my car because he is too early for standard pickup.
I was never advised of any additional fees. I believe we were treated unfairly, and my attorney is sending a letter of complaint to the NY State Attorney Generals' Office. I intend to take Flofield to small claims court, and file a complaint with Paypal, and The Better Business Bureau.
I was also given a $500 gas card which appears to have a lot of gimmicks attached. There is a $10 registration fee. You must purchase $100 of fuel at one brand of gas station each month, then you get back a $25 dollar gas card ( for each $100 spent) to be used at that brand name station . Therefore you have to buy $125 a month in fuel.
I did not have a good experience with this company. I believe I was overcharged, and I will never use them again.
Review Options
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| Posted by a representative of Flofield Inc on 11/24/2009 5:13:00 PM |
unfortunately the customer has to do something to redeem the gasoline redemption certificate, he did not think that we could afford to pay for this and still give him triple a service . I do not know what he thought but the gasoline redemption certificate was fully explained.
This customer requested a pickup date of 10/31 and it was picked up on that date, we should have charged $300.00 expedited fee [as per signed contract] and we charged $175.00, he begged us to get the car to his daughter quickly, since she needed the car and then he would send another car for his x wife to the same destination. |
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David gave Flofield Inc a rating of: 
| Review details | |
| Quote or Order ID: | 139350 |
| Quote or Order Cost: | $944 |
| Origin: | New York |
| Pickup: | On Time |
| Destination: | California |
| Delivery: | On Time |
Total Time from pickup
to delivery of vehicle: | 9 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | Yes |
| Items Stolen: | No |
| Damaged: | No |
| Knowlegeable: |   |
| Hold Times/Promptness: | |
| Primary Contact: | Andy |
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Valley Solutions, Inc.